Need Help?
Our goal is to make shopping at GnuFoods.com as easy as possible. For your convenience, we have listed the most frequently asked questions below. However if you do not find your answer there, feel free to contact us by phone during our regular business hours or anytime by e-mail.
Contact Us
Phone (Toll Free): 1-877-703-1085
Hours: 9:30am to 5:30pm Eastern Time, Monday – Friday
E-mail: Send us a message here.
Fax: 1-815-717-7614
Mail:
Gnu Foods, LLC
1123 Broadway
New York, NY 10010
Shop Help
- Will my order be subject to sales tax?
- How are orders shipped?
- What are your shipping charges?
- How long will it take for my shipment to arrive via UPS Ground?
- Where is my order?
- I received an incorrect item in my order; what should I do?
- My order was damaged in transit; what should I do?
- What is Gnu Foods’ return policy?
- Can my shipping and billing addresses be different?
- How do I change my credit card, e-mail address or password?
- What methods of payment does Gnu Foods accept?
- Is the credit card information I submit secure?
- Will Gnu Foods send me a confirmation e-mail after I order?
Joy of Fiber Club Help
- What is the Joy of Fiber Club and how does it work?
- How do I change my monthly order?
- How do I change my shipping and/or billing address or my credit card?
- Help! I’ve run out of bars and want my next order now. Is that possible?
- How much does it cost?
- I’m Club Member and I’d like to get 15 or more extra bars for this month only. Is that possible?
- Can I skip/delay my next order?
- I don’t remember signing up for automatic monthly shipments of Gnu Bars. How do I cancel?
- How do I cancel?
Spread The Gnus Help
- Why was my friend’s e-mail rejected?
- How often do I get my cash reward?
- Where will you send my check?
- How will I know when my friends place an order and how do I get credited?
- Can you explain the status on My Spread The Gnus Summary Page?
- How often is my reward donated to Feeding® America?
- What is Feeding® America?
- I signed up for Spread The Gnus and chose to receive cash. How do I switch to a Feeding® America donation?
- Is my donation to Feeding® America tax-deductible?
- I know that one of my friends bought from Gnu Foods. Why isn’t that showing up on my status page?
- How often can I have an e-mail sent to my friends?
- Why can’t my friends order the 7-Bar Sampler or a Joy of Fiber Club membership at the 20% OFF discount?
Shop Help
Will my order be subject to sales tax?
Gnu Foods is not required to charge sales tax on any orders as health bars and dietary supplements are sales tax exempt.How are orders shipped?
We ship using UPS Ground®.
What are your shipping charges?
Our shipping charges are as follows:
| Order Total | Shipping Charge |
| up to $15.99 | $4.95 |
| $16 – $69.99 | $6.95 |
| $70 – $119.99 | $8.95 |
| $120 – $149.99 | $12.95 |
| $150 and up | $18.95 |
All Joy of Fiber Club orders ship for free.
How long will it take for my shipment to arrive via UPS Ground?
Below is a list of standard UPS Ground® transit times by state. These are not guaranteed transit times. The “days” refers to business days, not weekends or holidays:| 1 Day | CT, DE, MD, NJ, NY, Eastern PA |
| 2 Days | AL, GA, IN, KY, MA, ME, MI, NC, NH, OH, Western PA, RI, SC, TN, VA, VT, WV |
| 3-4 Days | AR, CO, FL, IA, IL, KS, LA, MN, MO, MS, NE, OK, WI, SD, WY |
| 5-6 Days | AK, AZ, CA, HI, ID, MT, ND, NM, NV, OR, TX, VT, WA |
Where is my order?
You will be able to track your Gnu Foods orders once they have been shipped.When your order ships, you will receive a shipment confirmation e-mail. The subject line of that e-mail will be: "Your Order (# XYZ) has been shipped." This e-mail will include a UPS® tracking number as well as a link to the UPS® website for real time tracking information.
To check your order status at any time, you can visit My Account.
I received an incorrect item in my order; what should I do?
We sincerely apologize for any inconvenience that this has caused. Please go to the Contact Us section (above) and send us an e-mail. We will respond to you as quickly as possible to correct the error. Please include your order number and the product you received in error in your e-mail message.
My order was damaged in transit; what should I do?
We are sorry to hear that your order was damaged in transit. We will be happy to replace the damaged items. To have this issue resolved as quickly as possible, we ask that you Contact Us and send us an e-mail.
In your e-mail, please include your order number and what item(s) was damaged. We will get back to you with the next steps. We may request that you return the damaged items to us. Please do not throw your damaged items away until you have been contacted by us.
We will pay for the return postage if it is necessary for you to send the item(s) back to us.
What is Gnu Foods’ return policy?
Your total satisfaction is important to us. You may return any item you ordered from GnuFoods.com for a full credit or refund, less shipping charges. Please keep the following in mind:
- Returned items should be in their original packaging.
- Items must be returned within 30 days of receiving them.
If your order shipped for free, there will be a shipping charge applied to your return. Please check our Shipping Charge Chart for the charge.
Once we have received your returned item(s), we will issue a credit or refund within 5 business days. Please note that it may take one or two cycles to show up on your credit card statement depending on the policies of your bank.
If you have any additional questions regarding your return, please Contact Us and send us an e-mail.
Can my shipping and billing addresses be different?
Yes. During the checkout process process you will be asked for your billing address and shipping addresses separately. When entering your billing address you also have the option of shipping your order to the same address.You may update either your shipping or billing address at any time by going to My Account after you have logged in.
How do I change my credit card, e-mail address or password?
Go to My Account after you have logged in. You will be able to make any changes to your account there, including your credit card information, your e-mail address and password.
What methods of payment does Gnu Foods accept?
We accept Visa, MasterCard, Discover and American Express. If you prefer to pay by personal check, please call us toll-free at 1-877-703-1085.
Is the credit card information I submit secure?
Absolutely. Every step of the Gnu Foods’ online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL makes your information unreadable should anyone attempt to intercept it.Will Gnu Foods send me a confirmation e-mail after I place my order?
Shortly after placing your order, we will follow up with a confirmation e-mail to you. We will also e-mail you once your order has shipped. To ensure delivery of these e-mails to your Inbox (not your SPAM folder), please add “info@gnufoods.com” to your address book.
Joy of Fiber Club Help
What is the Joy of Fiber Club and how does it work?
It’s simple. When you join the Club, you’ll get 30 or more Gnu Bars a month delivered right to your door. Club benefits include Free Shipping and a 30% discount (regularly 25%) off the cost of individual bars with our Summer Special through 09/30/2010. As a member, you’ll be able to change your next shipment date, flavor mix, and even cancel your membership at any time, online. Learn more at the Joy of Fiber Club section of our website.How do I change my monthly order?
After you Log In, go to the Joy of Fiber Club section of our Website—you’ll be able to manage your monthly order 24/7—Change your ship date, the number of bars you get and your flavor mix at your convenience.
Please allow 1 business day for your changes to become effective.
How do I change my shipping and/or billing address or my credit card?
After you Log In, you’ll be directed to your Account Snapshot Page; you will be able to change any of your account information there.Help! I’ve run out of bars and want my next order now. Is that possible?
Once you Log In, just go to the Joy of Fiber Club and specify your next shipment date. We can accommodate any request that is at least 1 business day away.
How much does it cost?
Each Gnu Bar that you get as a Club member is 30% OFF (regularly 25% off) our individual bar price with our Summer Special through 09/30/2010, plus you get FREE SHIPPING on all Joy of Fiber Club orders.
| # of Bars | Total |
| 30 Bars | $41.79 |
| 45 Bars | $62.69 |
| 60 Bars | $83.58 |
| 75 Bars | $104.48 |
| 90 Bars | $125.37 |
| 120 Bars | $167.16 |
I’m a Club Member and I’d like to get 15 or more extra bars for this month only. Is that possible?
Yes. Simply Log In and visit the Joy of Fiber Club if you would like to make a one-time change to your Joy of Fiber order. If you would like to go back to your regular bar quantity after the one-time increase, please return to the Joy of Fiber Club to make the change back to your regular monthly quantity.
Can I skip/delay my next order?
Yes, you can skip/delay your order for up to 2 months.Once you Log In, please go to the Joy of Fiber Club to Change Your Next Ship Date. If you would like to skip more than 2 months, we suggest you cancel your Joy of Fiber Club membership and re-subscribe to the program at your convenience.
I don’t remember signing up for automatic monthly shipments of Gnu Bars. How do I cancel?
It is never our intention to send unwanted product to our customers.
We are sorry if you were unclear about the Joy of Fiber Club when you joined. Please Log In and go to the Joy of Fiber Club to cancel your membership.
If you want to return an order, simply mail it back to us as at 1123 Broadway, New York, NY 10010 and we will refund the cost of that order, less shipping charges.
How do I cancel?
After you Log In, please visit the Joy of Fiber Club to cancel your Joy of Fiber Club Membership. Please allow 1 business day for your cancellation to become effective.
If your current month’s order has been shipped, your cancellation will take effect with next month’s order. If your current month’s shipment is not scheduled to go out within the next day, your cancellation will be effective with your current shipment.
Spread The Gnus Help
Why was my friend’s e-mail rejected?
The friends you refer must be new to Gnu Foods; meaning not already a Gnu Foods customer, or a friend of someone else, or a person who has contacted us and is in our database.
How often do I get my cash reward?
We send checks out at the beginning of each month, based on your prior month’s activity.
Where will you send my check?
We will send your check to the preferred Billing Address we have on file for your account. If we do not have an address for you, please go to My Account to enter a billing address, or we will contact you to get one before we issue you a check.
How will I know when my friends place an order and how do I get credited?
Once one of your friends places an order over $19.99, their status will be updated on My Spread the Gnus Summary Page.
When you have 5 friends who have placed an order of $19.99 or more, we will send you a check for $20 or make a $20 donation to Feeding America. You can always review the status of your friends’ purchases on My Spread the Gnus Summary Page.
Can you explain the status on My Spread The Gnus Summary Page?
We’ll send an e-mail soon = We’ll be sending your friends an e-mail shortly with a special offer.
We sent them an e-mail = We’ve sent your friend an e-mail with a special offer.
Already know this person = Sorry. Your friend isn’t eligible for the Spread the Gnus offer, because we already know them.
They shopped @Gnu = Your friend shopped at GnuFoods.com and made a qualifying purchase of $19.99+. This will count towards earning your next reward.
They’re not interested = Your friend asked that no more e-mails be sent to them.You’ve earned it = You have been rewarded for this friend’s purchase at Gnu. A check was sent either to you, or to Feeding® America, based on your selection.
E-mail will not be sent = We only send a maximum of 3 e-mails to each friend.
They’re not interested = Your friend asked that no more e-mails be sent to them.
E-mail will not be sent = We limit e-mails to one e-mail per friend per 24 hour period. Please try again tomorrow.
How often is my reward donated to Feeding® America?
We send a donation each month to Feeding® America.
What is Feeding® America?
Feeding® America is the country’s largest hunger-relief charity. More than 25 million Americans receive food each year from Feeding® America’s nationwide network of food banks that operate in all 50 states. Please read more by visiting their Website at http://feedingamerica.org.
I signed up for Spread The Gnus and chose to receive cash. How do I switch to a Feeding® America donation?
Simply visit My Spread the Gnus Summary page to change your reward selection to the charitable donation option.
Is my donation to Feeding® America tax-deductible?
No. Every month we pool the Spread the Gnus donations earned by all of our participants, add a donation of our own and send one contribution check to Feeding® America. If you want your Spread the Gnus earnings to be tax-deductible, we recommend that you switch your reward selection to cash at My Spread the Gnus Summary page and donate your cash rewards directly to Feeding® America.
I know that one of my friends bought from Gnu Foods. Why isn’t that showing up on my summary page?
Each of your friends needs to make a purchase of $19.99 or more at www.GnuFoods.com for that purchase to be eligible toward your reward.
How often can I have an e-mail sent to my friends?
We can send a total of 3 e-mails to each of your friends—an initial e-mail and two reminders. We’ll only send one per friend within a 24 hour period.
Why can’t my friends order the 7-Bar Sampler or a Joy of Fiber Club membership at the 20% OFF discount?
Our 7-bar Sampler and the Joy of Fiber Club have deep discounts and we also pick up the shipping on these products; therefore, we aren’t able to offer an additional 20% discount on these items.
Have a question that wasn’t answered here?
Phone (Toll Free): 1-877-703-1085
Hours: 9:30am to 5:30pm Eastern Time, Monday – Friday
E-mail: Send us an e-mail here.
Fax: 815-717-7614
